Chegg Speaks, Jan 2020
Satyam Khard, an Expert Answerer of Calculus

1. Tell us something about your personal and professional life.

I completed my engineering in the year 2014 in Electrical and Electronics. Since then, I have been working full time for a Software firm. For the past two years, I have been associated with Chegg as a part-time Q&A expert.

2. How did you get to know about Chegg?

I never imagined that my visit to Bangalore would lay the foundation for my journey with Chegg. I visited Bangalore in 2016 to see my friends, and it was then that, one of my friends introduced me to Chegg. He knew that Math was my strength and that Chegg would be an apt platform for me to monetize my skills.

3. How is your overall experience of working with Chegg?

It has been an exciting journey. I love to answer myriad of calculus questions; at the same time, I make some extra bucks. It is also a good feeling when I am appreciated by the students for my answers. One thing that I really love about Chegg is the timely payment. Chegg really values our contribution and makes us feel special.

4. How much time do you spend answering questions on the Chegg Q&A board? Do you set targets for answering a particular number of questions in a day?

I plan to work on the Chegg Q&A Board for 2-3 hours and answer around 7-10 questions. My overall target per month is 300 questions. So far, I have answered around 4,350 questions.


5. How has Chegg helped you in life/Career?

Chegg has made me financially independent and helped me in many ways. I bought an I-pad, I-phone, a camera, all because of Chegg. The earnings from Chegg helps me buy things on my bucket list. I put the income that I earn from Chegg to good use. I fulfilled my dreams like buying expensive gadgets and travelling. Recently, I booked a flat and I am planning to pay the EMIs by chegging.

6. Could you share a memorable moment from your journey with Chegg?

I recall and feel ecstatic about the time when a student called me as his life saviour. He was delighted with the solutions that I provided. I am always happy to help.

7. How do you make sure that you provide quality answers? Would you like to suggest something to your fellow expert answerers?

I believe that one should never be in a hurry while answering the questions and make sure to double-check the answers.

Answer the question only if you know the complete solution to the questions posed by the student. Else, skip the question and let other experts take up. We shouldn’t deviate from our objective of providing quality answers.

8. Do you enjoy working with Chegg?

Yes, I am completely satisfied. Post working for 9 tiresome hours at office, I fee active and all excited to work on Chegg Q&A board. It’s my routine and I i enjoy it thoroughly or a lot.


9. How likely would you recommend your friend/ relative to join Chegg as an Expert Answerer (EA)?

I recommend everyone to join Chegg. It’s the best platform to utilize our subject skills, learn something new every day, and thus fulfilling our dreams.


10. How was your experience at the Expert Meet Conducted in Delhi? What is your biggest takeaway from the Expert Meet?

Expert Meet is one of those things that I really love about Chegg. Chegg cares for its experts and treats them as their full-time employees. Recognition, warmth, acceptance and motivation is what you get to witness at the Expert Meets. It shows Chegg’s reverence to its experts. I love the concept. There’s so much to learn from fellow experts.

When I see experts solving 15-15000 of questions a year, it boosts my motivation level. I would love to break the record set and reach the benchmark laid by other experts. I am gearing up for that in the coming semester.

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Chegg Speaks, Dec 2019

An IT professional, who began his journey with Chegg in 2017; he is a source of great inspiration. He has solved more than 4205 questions throughout his Chegg Journey. He has achieved not just in terms of quantity, but also in quality, with an excellent CF score of 80%.





Q. Tell us something about your personal and professional life.

I am from Ambala, and I am a B.Tech from National Institute of Technology, Kurukshetra. My father is a businessman and my mother, a homemaker. We are two brothers and a sister. I like reading books, playing cricket, listening to music, and watching movies. To relax and unwind, I look out for serene places to meditate. I love spending time with family and friends or visit new places. Goa is one of the best places that I have visited so far.

I am currently working for an organization in Gurgaon as a Web Developer, and I’m doing very well.


Q. How did you get to know about Chegg?

I heard about Chegg from one of my colleagues while doing an internship at a start-up company in Delhi during my college summer break. I was interning as a Subject Matter Expert in the company. Following my colleague’s advice, I took the test and was selected in the first attempt. Initially, I worked on textbook solutions and then on the Chegg Question and Answer Board. I follow the Chegg guidelines and have got adjusted to the standards. I am glad I can help students learn the subject.

 

Q. How is your overall experience of working with Chegg?

My experience with Chegg has been great. I have been answering on the Chegg Q&A Board for about a year now. It makes me feel wonderful knowing that I can help shape the future of several students. It is immensely satisfying to receive positive comments from students.

In the beginning, I focused more on learning rather than hitting numbers so that I can help students in a better manner. Whenever I found a question from a new topic, I used to take a screenshot of the question and tried to answer during my free time. Thus, it has helped me enhance my knowledge. Thereafter, I gradually increased answering a sizable number of questions, without compromising on quality. My main aim while answering is to maintain good quality. If I don’t know how to answer a certain question, I would rather skip it.

The best thing I love about Chegg is it facilitates the learning of both students as well as tutors. Moreover, the more you learn, the more you earn.



Q. How much time do you spend in a day answering on the Chegg Q&A Board? Do you set daily targets?

I set monthly and daily targets. I spend most of the time answering on the Chegg Q&A Board. On average, I spend 5 to 6 hours in a day answering questions.

If I answer some extra questions, I consider it a bonus. If I answer less, then I try to compensate on some other day. I gradually increase the target and try to challenge myself. Setting targets is important and that’s what drives me.

Q. How has Chegg helped you in life/career?

Chegg has helped me in both my personal and professional life. It has made me financially independent. It has also helped me in my professional life. I apply the knowledge I learnt while answering on the Chegg Q&A board in my current job.


Q. Cite any memorable/special moment of your journey with Chegg.

There are a lot of special moments that I experienced while working on the Chegg Q&A board. Once a student posted a question, and the answer I provided was brief and accurate. To my surprise, the student gave a thumbs down. He left a comment that the answer is very bad, and he was not satisfied with it. In response, I asked him what was missing in the answer. He shared his requirements. I reworked on the answer and provided a better answer. The student was quite impressed with the answer. After a few days, he left another comment under the same question asking if there is some way that I could solve his new question, and that made me feel good as I could help a student when he needed me the most.



Q. How do you make sure that you provide quality answers?

The main aim of Chegg and all the experts is to maintain the quality of solutions. I am no different. My primary focus is to maintain quality. For that, I follow the guidelines given by Chegg. Some of the key points for providing a good solution are,

    • Provide a necessary explanation in the solution
    • If it is a programming question, then provide comments before each line of code, which briefly tells what the particular line of code is doing. This is always helpful for the students to understand the code.
    • Provide the screenshot of the code as well as the output of your program.
    • The solution should be clear and easily understandable by any person other than the solver. It should not contain anything, which is not a part of the solution.

Q. Do you enjoy working with Chegg?

Yes, I do enjoy working with Chegg. In my free time, I prefer answering questions on the Chegg Q&A Board instead of watching a movie. Answering questions on Chegg has become an integral part of my daily routine without which my day does not seem to be complete.

Whenever I get tired, I self-motivate myself telling – just one more question and then I will sleep. But the same thing happens after I answer that question. Some days, I fall asleep while looking for new questions.

Q. How likely would you recommend your friend/ relative to join Chegg as an Expert Answerer (EA)?

I would really love to recommend Chegg to anyone I know. In fact, I have already recommended Chegg to a bunch of my friends who has started working on the Chegg Q&A Board. All of them are really satisfied working with Chegg. In future, if anyone asks me about a freelancing platform, my first answer would always be Chegg as it is the best out there. Chegg really values our efforts.

Q. How was your experience at the Experts Meet Conducted in Delhi?

My experience at the Experts Meet conducted in Delhi was very good. I met many fellow experts and we shared our experiences with each other.  We discussed situations where we went wrong while answering a question. I also met my coordinators. It helped me get to know them personally. All of them were great and very helpful. They are also very hardworking and did an excellent job of organizing the meet. We played games and had a fruitful interactive session.

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Chegg Speaks





 “The past year has been all about quality and a tremendous effort has gone towards improving the expert experience.
We have improved the digital discovery of the expert opportunity as well as improved the candidates’ experience in the recruitment process. We have also become more selective towards the experts we onboard as the quality is of extreme importance. We are focused on building an expert ecosystem that helps bring out the best performance, and it is being built based on continuous feedback we receive all the time!”

Sabyasachi Dutta
Manager, Expert Acquisition

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