Voice of an EA – M.L. Naidu
Q. How were you introduced to Chegg?
I am M L Naidu. I was introduced by my brother to this fascinating role of an Expert Answerer (EA) at Chegg. My brother has been working as an EA on the Chegg Question & Answer Board for the past five years and I am working on the same role for the past two years. I hold a master’s degree in chemistry from Banaras University.When my brother was doing his Ph.D., his university scholarship was discontinued for some reason. It was too hard for him to complete his research without financial support. I couldn’t do anything more than being a mute spectator. During those crucial times, he was introduced to Chegg by one of his acquaintances. With the flexible nature of work as an EA, my brother could balance his research work and EA work very well and could finally complete his research.I was quite impressed with my brother’s successful journey after he joined Chegg. When my brother introduced me to Chegg, I happily signed up.
Q. Where else did you work?
I worked as a chemistry teacher in a private school for some years. I used to work very hard but was meagerly paid. It was then I joined as an Expert Answerer for Chegg. At Chegg, work is directly proportional to earning. The more I work, the more I earn and that is what I like about Chegg. Currently, Chegg is my only source of income.
Q. How did Chegg help you in your holistic growth?
Chegg is a great place to hone my subject knowledge, just by helping students answer questions that stump them the most. When I worked as a teacher at school, my knowledge was limited to the textbooks prescribed in the syllabus. On the Chegg Q&A Board, I help students on a wide variety of topics related to chemistry and so I gain a lot of confidence on the subject. I especially try to answer the skipped questions on the Chegg Q&A Board.Before joining Chegg, I wasn’t very good in Physical Chemistry. On the Chegg Q&A Board, students used to post a lot of questions related to Physical Chemistry. As I started helping students, I saw myself become an expert in physical chemistry. Now, I don’t even refer to any book to solve questions related to Physical Chemistry.My parents live in a remote village near Tuni. They are daily wage laborers. They are happy that we are working for Chegg. My family is financially more stable, after we joined Chegg.
Q. How did Chegg satiate the teacher in you?
A teacher always works for the benefit of the student. Teaching is something I truly delight in. I always look for opportunities to teach the subject. Back in my village, I used to help students in clarifying their doubts. I don’t mind going an extra mile just to ensure that the student is satisfied. Chegg has laid a platform for me where I can cater to international students who are desperate to learn the subject. Students vary in their grasping levels. As a teacher, I am sensitive to the students with low grasping ability. I try to break a concept and simplify it for the student. Moreover, I explain the methodology of how to solve the problem so that students can solve similar problems on their own.I always received good feedback from the students. Once a student commented to my answer saying – “You are the Best Teacher”, and then my happiness knew no bounds. I was quite encouraged that an international student was benefited by my teaching. In fact, the kind of questioning from an international student is different from that of a local student. Questions are new, more applicational, exciting, and challenging. I am glad that I can help students across the globe through Chegg platform.
Q. What is your daily routine?
I stay with my brother in a rented apartment in Vizag. We encourage one another and answer questions on the Chegg Q&A Board. I am a nocturnal guy and I like working in the nights. After an intimate nap in the morning, I again start answering questions on the Chegg Q&A Board. I spend almost 13 hours a day on the Chegg Q&A Board. There is never a dearth of questions on the Chegg Q&A Board.
Q. Cite a memorable time.
It was during an offer season I earned the highest amount of my career. It was then my niece was hospitalized and was in critical condition. I paid the hospital bill with the money I earned at Chegg and I could save the child’s life. It was very memorable and satisfying for me. I remember taking my laptop to the hospital and working on the Chegg Q&A board, sitting next to my niece. This flexibility is what I like in Chegg and this is not possible anywhere else. I also take breaks to spend some jovial times with my family and friends.
Q. Cite a challenging moment.
Mass Spectroscopy questions are generally logical and challenging. Once I received a question which required a Chemical structure for the given data. Usually. it takes a lot of time to determine the structure. Such type of questions are the most skipped ones. But I managed to solve it in time.
Q. Did you ever get bored of Chegg?
Never. The more you work, the more you earn and this is what motivates me.
Q. Suppose Chegg gives you a fulltime opportunity, would you avail?
Chegg is a prestigious company and it is my privilege to work for Chegg. If I am given any exciting role, I would be more than happy to take that up.